Terms of Service

1. Introduction

These Terms of Service (“Terms”) govern your use of the Maevum platform, including our website, applications, and related services (collectively, the “Services”), operated by Maevum (“we,” “us,” or “our”).

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

2. Eligibility

You must be at least 18 years old to use the Services. By using the Services, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms.

We do not knowingly collect information from anyone under 18. If we learn that we have collected personal data from a user under 18, we will promptly delete that data and terminate the account.

3. Account Registration & Security

To use the Services, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security of your account credentials
• Promptly notify us of any unauthorized access to your account
• Accept responsibility for all activity that occurs under your account

You may not share your account credentials or create multiple accounts without our prior written consent.

4. Use of Services

You agree to use the Services only for lawful purposes and in accordance with these Terms. You may not:

• Use the Services for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to any part of the Services or related systems
• Reverse engineer, decompile, or disassemble any part of the Services
• Use the Services to generate content that is harmful, abusive, harassing, threatening, or otherwise objectionable
• Generate content that sexualizes, exploits, or endangers minors
• Generate content that promotes violence, terrorism, or instructions for weapons or explosives
• Use the Services to impersonate another person or entity, or to commit fraud
• Use the Services to generate misleading content intended to interfere with elections or democratic processes
• Use the Services for mass surveillance or to build profiles of individuals without their consent
• Represent AI-generated output as human-generated when doing so would be deceptive or misleading
• Use the Services to spam, phish, or distribute malware
• Interfere with or disrupt the Services, or servers or networks connected to the Services
• Use automated means to access the Services without our express permission
• Use the Services to build a competing product or service

We may impose rate limits, usage caps, or other technical restrictions to prevent abuse or ensure fair access to the Services.

5. Your Content

Inputs

You retain all rights to the content you provide to the Services (“Input”), including text, files, images, audio, video links, and any other material you submit. You grant us a limited, non-exclusive license to process, store, and display your Input solely for the purpose of providing the Services to you. By providing Input, you represent that you have all necessary rights, licenses, and permissions to submit it and to grant us the license described above.

Outputs

Subject to your compliance with these Terms and our right to remove content that violates these Terms, we assign to you all of our right, title, and interest — if any — in content generated by the Services in response to your Input (“Output”). Due to the nature of AI, multiple users may receive similar or identical Output. Our assignment to you does not extend to other users’ Output. Output may not be eligible for copyright protection under applicable law.

How we use your data

We do not use your Input, Output, personal memories, or stored data to train or fine-tune AI foundation models. We do use your data to provide the Services to you, including:

• Generating vector embeddings of your content for search and retrieval
• Extracting entities and relationships for your personal knowledge graph
• Processing your content through third-party AI providers to generate responses on your behalf
• Reviewing content for safety, abuse detection, and compliance with these Terms

We may analyze aggregated, de-identified usage data to improve service quality and performance. This does not include training AI models on your content. We select third-party AI providers whose terms prohibit training on customer data, and we configure our integrations to opt out of training where such options are available. However, we cannot guarantee the internal practices of third-party providers.

Feedback

If you provide suggestions, ideas, or other feedback about the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free, fully sublicensable license to use, reproduce, modify, distribute, and otherwise exploit that feedback for any purpose, including improving the Services, without obligation or compensation to you. This license applies to the feedback itself, not to your underlying personal data.

6. Your Data & Privacy

You retain ownership of the content you submit to the Services. We are committed to transparency and control over your personal information.

Access

You can view, search, and browse all data the Services store on your behalf, including memories, documents, and conversation history.

Editing and exclusion

You can edit or delete your memories at any time. For documents and other ingested sources, you can exclude specific items from being used by the AI without deleting the underlying data, or delete them entirely.

Export

You have the right to receive a copy of your personal data in a portable format. If self-serve export is not yet available, you may request an export by contacting us at support@maevum.ai.

Deletion

You can delete individual items — memories, documents, conversations — or request deletion of your entire account. When you delete content:

• Your personal data associated with that content (memories, custom summaries, preferences, and personal notes) is deleted promptly, and in any case within 30 days.
• Content derived from publicly available sources (such as YouTube videos or web pages) that you linked to may be retained in de-identified form to serve other users who independently linked to the same content.
• Content you uploaded that is not derived from a public source will be fully deleted.

Account deletion

You can delete your entire account at any time. Upon account deletion, we will delete all of your personal data, including memories, conversations, preferences, and uploaded content, within 30 days. De-identified data derived from public sources may be retained as described above.

Data breach notification

In the event of a data breach affecting your personal data, we will notify you without unreasonable delay and notify any applicable regulatory authorities in accordance with applicable law.

Law enforcement and legal requests

We may disclose your information when required by law, legal process, or government request, or when we believe in good faith that disclosure is necessary to prevent fraud, address security issues, or prevent imminent harm to any person.

Privacy Policy

Our collection, use, and protection of your personal information is further described in our Privacy Policy, which is incorporated into these Terms by reference.

7. Third-Party Services

The Services integrate with and rely on third-party services, including AI model providers, cloud infrastructure, media processing services, and content platforms. When you use the Services:

• Your content may be processed by third-party AI providers to generate responses and perform tasks on your behalf.
• Content you link to from third-party platforms (such as YouTube, Reddit, or web pages) is subject to those platforms’ own terms of service.
• We select third-party providers based on their privacy and security practices, but we are not responsible for their independent actions or policies beyond the scope of services they provide to us.

We do not sell or share your personal data with third parties for their own purposes. Third-party providers process your data only as necessary to provide the Services to you. A list of our current sub-processors is available upon request by contacting us at privacy@maevum.ai.

8. Fees & Payment

The Services currently offer limited access during our early access period. Paid features, including monthly subscriptions, usage-based pricing, and optional credit top-ups, will be introduced in the future.

When paid features become available:

• Subscriptions will auto-renew at the end of each billing period unless canceled at least 24 hours before the renewal date.
• Usage-based charges may apply when usage exceeds your plan limits, billed at published rates.
• Payment is processed through Stripe. You agree to provide accurate billing information and authorize recurring charges.
• Cancellation. You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods, except where required by applicable law.
• Price changes.We will provide at least 30 days’ notice before any price increase. The new price takes effect at the start of your next billing period following the notice period.
• Feature changes. We may modify, add, or remove features included in your subscription at any time. No specific feature is guaranteed to remain available.
• Taxes. You are responsible for any applicable taxes associated with your use of the Services.

9. Beta & Early Access

The Services are currently in an early access phase. During this period:

• Features may be added, modified, or removed without advance notice.
• The Services may contain bugs, errors, or experience interruptions.
• Service availability, performance, and reliability are not guaranteed beyond what is described in these Terms.
• We may limit access, invite participation, or impose usage restrictions at our discretion.

Your use of early access features is voluntary. Feedback you provide during this period may be used to improve the Services’ features, design, and user experience. Feedback is not used to train AI models. Your underlying personal data is not used for model training (see Section 5).

This section applies during the early access phase and will cease to apply when we announce general availability of the Services.

10. Content Moderation

We reserve the right to review, remove, or restrict access to any content that violates these Terms, including Input, Output, or other materials stored through the Services.

If you believe content on the Services violates these Terms or applicable law, you may report it to support@maevum.ai.

If your account is suspended or content is removed, you may appeal by contacting us at support@maevum.ai. We will review appeals in good faith and respond within a reasonable time.

11. Copyright Claims

We respect intellectual property rights. If you believe that content available through the Services infringes your copyright, you may submit a notice under the Digital Millennium Copyright Act (DMCA) or equivalent applicable law to support@maevum.ai, including:

1. Identification of the copyrighted work you claim has been infringed
2. Identification of the material you claim is infringing and its location within the Services
3. Your contact information
4. A statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law
5. A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf
6. Your physical or electronic signature

Our designated agent for copyright notices can be reached at support@maevum.ai. We will respond to valid notices in accordance with applicable law, which may include removing or disabling access to the allegedly infringing content.

Counter-notification

If you believe your content was removed in error, you may submit a counter-notification to support@maevum.ai, including:

1. Identification of the removed material and its former location within the Services
2. A statement under penalty of perjury that you have a good faith belief the material was removed by mistake or misidentification
3. Your name, address, and telephone number
4. Consent to the jurisdiction of the federal court in your district
5. Your physical or electronic signature

Upon receiving a valid counter-notification, we will forward it to the original complainant and may restore the content within 10-14 business days unless the complainant files a court action.

12. Intellectual Property

The Services — including the Maevum name, brand, logo, design, software, and documentation — are owned by us and protected by applicable intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Services as described herein. You may not use our name, logo, or trademarks without our prior written consent.

13. Export Controls

The Services may be subject to U.S. export control and sanctions laws. You may not use the Services in violation of any applicable export control, trade sanctions, or embargo laws. You represent that you are not located in, or a national or resident of, any country subject to U.S. trade sanctions, and that you are not on any U.S. government restricted-party list.

14. Disclaimers

The Services are provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

Without limiting the foregoing:

• AI-generated content may be inaccurate. The Services use artificial intelligence that may produce output that is incorrect, incomplete, or misleading. You should not rely on Output as the sole basis for any decision.
• AI actions may contain errors. The Services may perform actions on your behalf, such as ingesting content, running code, or calling external tools. These actions may produce unexpected results. You are responsible for reviewing actions the AI takes on your behalf.
• Not professional advice. The Services do not provide legal, financial, medical, tax, or other professional advice. Do not use Output for decisions that carry legal or material consequences for any person, including decisions relating to credit, employment, housing, insurance, legal matters, or medical treatment.
• Memories and stored data may be incomplete. The AI’s understanding of your information may contain gaps, errors, or outdated details. Always verify important information independently.
• No guarantee of availability. We do not guarantee uninterrupted or error-free operation of the Services.

Your use of the Services and any Output is at your sole risk.

15. Limitation of Liability

To the maximum extent permitted by applicable law, in no event will Maevum, its affiliates, officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, goodwill, data, or other intangible losses, arising out of or related to your use of or inability to use the Services, regardless of whether such damages are based on warranty, contract, tort, statute, or any other legal theory, and whether or not we have been advised of the possibility of such damages.

Our total aggregate liability for all claims arising out of or related to these Terms or the Services shall not exceed the greater of: (a) the amounts you paid to us in the six (6) months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (USD $100).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability will be limited to the maximum extent permitted by law. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud or willful misconduct.

16. Indemnification

You agree to indemnify, defend, and hold harmless Maevum, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) content you submit to the Services.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, at your expense. This indemnification obligation does not apply to the extent prohibited by applicable consumer protection law in your jurisdiction.

17. Termination

By you

You may stop using the Services and delete your account at any time.

By us

We may suspend or terminate your access to the Services if you breach these Terms, if required by law, or if we discontinue the Services. We will make reasonable efforts to provide advance notice when possible. For paid accounts, we will provide at least 30 days’ notice of termination without cause. If we terminate your account for reasons other than your breach of these Terms, we will refund a pro-rata portion of any prepaid subscription fees.

Effect of termination

Upon termination:

• Your right to use the Services ceases immediately.
• If you delete your own account, we will retain your data for up to 30 days to allow you to request an export, after which it will be deleted in accordance with Section 6.
• If we terminate your account for breach of these Terms, your data will be deleted in accordance with Section 6 without an export window. We may retain data as required by law or as necessary for ongoing legal proceedings.
• If we terminate your account for reasons other than your breach (e.g., discontinuation of the Services), we will retain your data for up to 30 days after termination takes effect to allow you to request an export.
• Provisions that by their nature should survive termination will survive, including Sections 5, 6, 8, 11, 12, 13, 14, 15, 16, 18, and 20.

18. Dispute Resolution

Governing law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. This choice of law does not deprive you of any mandatory consumer protections afforded to you by the laws of your jurisdiction of residence.

Informal resolution

Before initiating formal proceedings, you agree to contact us at support@maevum.ai and attempt to resolve the dispute informally for at least 30 days.

Binding arbitration (United States only)

If you are located in the United States and the dispute is not resolved informally, it shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, conducted in the English language. The arbitrator’s decision shall be final and binding. This arbitration provision does not apply to users in jurisdictions where binding arbitration in consumer contracts is unenforceable under applicable law.

Batch arbitration

If 25 or more similar arbitration demands are filed against us within a 90-day period, the AAA shall group them into batches of no more than 50. One claim from each batch will be selected as a bellwether by agreement of the parties, or by the AAA if the parties cannot agree, and arbitrated individually. The remaining claims in the batch will be stayed pending the bellwether’s outcome. After the bellwether decision, the parties will attempt to resolve the stayed claims in good faith based on that outcome. Claims that remain unresolved will proceed to individual arbitration.

Class action waiver

To the extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If this waiver is found to be unenforceable in your jurisdiction, the entirety of this arbitration provision shall be null and void with respect to you.

Opt-out

You may opt out of this arbitration provision by sending written notice to support@maevum.ai within 30 days of first accepting these Terms. If you opt out, disputes will be resolved in the state or federal courts located in Delaware. An opt-out applies to you as an individual, not to a specific account, and remains effective across account changes.

Exceptions

Either party may bring an individual action in small claims court. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

Users outside the United States

If you are located outside the United States, disputes that are not resolved informally may be brought in the courts of your jurisdiction of residence or in the state or federal courts located in Delaware, at your election.

19. Changes to Terms

We may update these Terms from time to time. For material changes, we will provide at least 30 days’ notice via email or through the Services. For non-material changes, the updated Terms take effect when posted. Your continued use of the Services after the effective date of any changes constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Services and may delete your account.

20. General Terms

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Entire agreement

These Terms, together with the Privacy Policy and any other documents incorporated by reference, constitute the entire agreement between you and Maevum regarding the Services and supersede all prior agreements, understandings, and communications, whether written or oral.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets, or by operation of law, without your consent.

No waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or of our right to enforce it in the future.

Force majeure

We will not be liable for any failure or delay in performing our obligations under these Terms due to causes beyond our reasonable control, including but not limited to natural disasters, acts of war or terrorism, pandemics, power or internet outages, failures of third-party services or infrastructure, or government actions.

Electronic communications

By using the Services, you consent to receiving communications from us electronically (via email or through the Services). You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

Headings

Section headings are for convenience only and have no legal effect.

21. Contact

If you have questions about these Terms, contact us at support@maevum.ai.